It sounds simple but successful organizations recognize that customer satisfaction stems from a series of interconnected interactions with your customers, and customer loyalty drives profitability and growth. The entire customer experience can either lead customers away from your organization or cause them to become champions for it. In this workshop, we will discuss taking 100% responsibility each time an internal or external customer comes into contact with you or your employee; we will discuss the effects of “Lack of follow through” which is one of the top issues faced by customer service departments today; so in other words, how can your organization exceed customer expectations when follow through is required. Don’t miss exciting, informative workshop!
Speaker(s): Chauncey Jones, Certified Customer Service Consultant
Fee: No Cost